At the time of the order, we will give a shipping fee which is our best estimate. From Order date to Shipping date, we will seek to find a lower cost regional carrier or inventory closer to the final destination. If we can ship at a lower cost, the difference will be credited to our customer.
Upon our customer’s acceptance and payment in full, the order will be final and cannot be canceled.
Each individual product line will have an estimated lead time. They differ widely and should be considered as part of your project planning process. Please check each product to determine that your order can be delivered as required for your project. Tango makes every effort to provide an accurate estimate of lead times, but our products are packed and shipped to order, with variables outside our control. Tight deadlines for deliveries are not advised.
We strongly urge our customers to order samples of products they wish to order. We have made every effort to represent our products realistically on-line, however all computer screens and printers are not identical and thus the product is best evaluated in person.
All orders must be inspected and accepted before our delivery driver leaves the destination site. A signature verifying that the order is complete and undamaged is required for all orders, and without it our warranties are voided.
Any damage, discrepancies, or other issues must be reported with images of the damage and other supporting documentation to Tango within 24 hours. Once reported, Tango will act immediately to remedy problems. Products damaged in transit or defective will be replaced. Products materially inconsistent with samples as to color, size, thickness will also be replaced provided the sample was ordered within the previous 30 days.
Shipping costs will vary depending on the product(s) that have been purchased. We will calculate all shipping costs for you. Shipping costs are determined by the weight, volume, origin and destination of the product.
Upon request, Tango will expedite sample orders at an additional cost, but for larger orders, freight shippers do not expedite.
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: HI and MA. In addition, some of our partner vendors charge sales tax which we pass through to the customer.
1) Tiles Direct is not a contractor. It does not perform or contract for the installation of any products it sells.
2) All quantities must be verified by the buyer. Tiles Direct accepts no responsibility whatsoever for quantities and measurements.
3) All tile is subject to variation in shade and size. All tile measurements are nominal. Hand-made tile is subject to irregularities in size, shape, odor and warpage. Stone is a natural material. There will be color variation from samples and displays, as well as within your shipment. We recommend a minimum of 15% overage on any natural stone product, and 5-10% for porcelain tiles. Tile and stone are not guaranteed after delivery against chipping, crazing, cracking or wear. All stone and crackle glaze ceramic tile must be sealed.
4) Returns will be accepted on a case by case basis. Most items are returnable in the same condition they were received with a 25% restock fee plus the freight charge for the return. Please be careful with your measurements. Returns will only be considered within 30 days of purchase.
5) There are no returns or cancellations, on custom or made-to-order products.
6) All tile, stone, and decorative tiles are shipped via common carrier with standard residential curbside delivery when the weight is over 80lbs. The material will not be delivered into your home. It is the client’s responsibility to verify box count before signing the bill of lading. Please take a look at the pallet before you are signing for material. If the pallet looks unwrapped, tampered with or cartons have shifted in transit please sign bill of lading as follows: “Possible damage, subject to inspection” and please list the reason (EX: Crushed, Broken, Shifted, or Wrap not Secure). Any visible damage or discrepancies must be noted on the bill of lading before signing. Client understands that they must fully open and inspect all merchandise with in 5 days of delivery. Client agrees to notify and place claim directly with TilesDirect.net within 5 days if concealed damage is found. Tiles Direct is willing to file the claim for the client to collect for loss or damage, but this willingness on our part does not make us responsible for replacement of material. UPS expedited shipment leave within 24 to 48 hours (excluding weekends). Special arrangement can sometimes be made for same day shipments. If you require same day shipments please call customer service.
7) Tiles Direct shall not be responsible for delivery delays caused by acts of God, strikes, accidents, border/customs delays, traffic, natural catastrophes or other delays which are beyond the control of Tiles Direct. Cost of transportation to be borne by buyer. Any claims for delays, damage, or loss in transit, will be against the carrier, and buyer hereby waives any such claims as against Tiles Direct.
8) Installation constitutes full and complete acceptance. Absolutely no claims or returns will be honored after partial or complete installation.
9) All orders place with Tiles Direct are subject to review. Money will not be processed until all orders are verified for correct price, shipping and tax. If a discrepancy is found you will be contacted to approve the change or decline and cancel your order.
Please Note: Most orders ship within 2 to 15 business days from the time of your completed order. Material comes from several different warehouse and / or factories. Most orders need to be consolidated into our locations before shipping. If we anticipate your order will not ship in 2 to 15 business days, due to back order issues, you will be contacted before we process your order.